Do you receive priority problem resolution/advance end-of-life notifications?

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  • PMPedia Admin
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    2020-06-19 at 11:25 am #1416
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    As a customer/user, do you receive priority problem resolution and advance end-of-life notifications?

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    PMPedia Admin
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    Posts: 29
    2020-06-19 at 11:25 am #1417
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    Suggestions, Observations and Lessons Learned

    When selecting a supplier, it is prudent to ask about their problem or anomaly resolution process, and determine how much support you can expect when issues arise. This may be important to your customer as well. Similarly, requesting advance notice of when a product will become obsolete or no longer supported is important in helping you determine how soon a design will need to be changed or re-analyzed to accommodate a replacement or new part.